1. Digital Products
EbookEasy primarily sells digital ebooks and digital learning resources.
Because digital products can be delivered electronically and may be accessed shortly after purchase, purchases are generally non-refundable once the product has been successfully delivered or accessed.
However, we do not want a genuine technical or payment problem to leave you without a resolution. The situations below may qualify for assistance or a refund.
2. Situations That May Qualify
We may consider a refund or another appropriate resolution in situations such as:
- You were successfully charged but did not receive the purchased digital product due to a technical issue.
- You were charged more than once for the same purchase.
- A technical problem on our side prevents reasonable access to a product that you purchased.
- A refund is otherwise required under applicable law.
Where appropriate, we may first attempt to resolve the issue by providing access to the purchased product before processing a refund.
3. Duplicate Payments
If you believe that you have been charged more than once for the same ebook, please contact us as soon as possible.
Provide the relevant order ID and payment details so that we can verify the duplicate transaction.
Where a duplicate payment is confirmed, the additional payment may be refunded to the original payment method, subject to payment-provider processing.
4. Delivery & Technical Problems
If your payment was successful but you cannot access or download your ebook, please contact us before submitting a refund request.
We will first try to resolve the issue by verifying your order and restoring or providing access to the purchased product.
If the issue cannot reasonably be resolved, we may consider an appropriate refund.
5. How to Request a Refund
Send your request to:
- Your name
- Email address used during purchase
- Order ID
- Date of purchase
- Reason for the refund request
- Relevant payment reference, if available
Providing accurate order information helps us investigate and resolve the request more quickly.
6. Refund Processing
If a refund is approved, it will generally be initiated to the original payment method used for the transaction, subject to the capabilities and processing timelines of the applicable payment provider.
Once EbookEasy initiates an approved refund, the time taken for the amount to appear in your account may depend on your bank, card issuer, UPI provider or other payment provider.
We will provide reasonable assistance if you have questions about an approved refund that has not yet appeared.
7. Cancellations
Because EbookEasy products are digital and may be delivered immediately after payment, cancellation requests generally cannot be accepted after successful delivery or access.
If you have accidentally placed an order or encounter a payment issue, contact us as soon as possible and we will review the circumstances.
8. Policy Updates
EbookEasy may update this Refund Policy when necessary to reflect changes in our products, delivery process, payment methods or applicable requirements.
The latest version will be published on this page.
9. Questions?
We're happy to help with genuine payment, delivery and access problems.